At Acy Hair, every order is carefully inspected and prepared before dispatch to ensure you receive luxury-quality human hair.

Due to the hygienic nature of our products, all sales are final unless your order arrives damaged, faulty or incorrect.

Returns

We accept returns only if:

* You received the wrong item.
* Your order arrived damaged.
* Your item is genuinely faulty upon arrival.

To be eligible for a return:

* Contact us within 48 hours of receiving your order.
* Include your order number.
* Provide clear photographs and/or videos of the issue.
* Hair must remain unused, unwashed, uncoloured, uncut and in its original packaging with all security ties intact.

Items that have been worn, installed, brushed, washed, coloured, chemically treated or altered cannot be returned.

Human Hair Variations

As our extensions are made from 100% human hair, slight variations in curl pattern, texture, colour and density are completely natural and are not considered faults.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

We do not offer exchanges for change of mind or incorrect purchases.

Please ensure you have selected the correct:

* Texture
* Length
* Quantity

before completing your order.

Incorrect Shipping Address

Customers are responsible for ensuring all shipping information is correct before placing an order.

We cannot refund or replace orders shipped to an address entered incorrectly during checkout.

Lost or Delayed Parcels

Once your parcel has been handed to the courier, delivery times are outside of our control.

If your parcel appears delayed, we will happily assist you in opening an investigation with the courier.

We’d Love to Hear From You

For any questions regarding your order, please contact:

Email: cs.acyhair@gmail.com

Security Ties

All Acy Hair products are fitted with security ties to protect both our customers and our business.

Returns will only be accepted where the security tie remains fully intact.

Once the security tie has been removed, the item is considered used and is no longer eligible for return.